FAQ
All answers about bonuses, deposits and accounts at js9
The questions that come up most often before or during playing at js9 — how to get a bonus, how to deposit via bKash or Nagad, what documents are needed for account verification, and where to contact for support — are all explained in detail on this page. Applicable for players aged 21 and above.
What's on this page
Offers and Rewards
Bonuses and Offers
From the js9 welcome bonus to weekly offers — find all the information below on how to get bonuses and how to use them. New offers are added regularly at js9 Casino.
Yes, the 120% welcome bonus at js9 is given only once per account — at the time of the first deposit. The same person cannot open multiple accounts to claim this offer repeatedly. After opening a new account, if you deposit ৳500 or more for the first time, the bonus is added automatically, up to a maximum of ৳5,000.
Open a new account at js9 and make your first deposit of at least ৳500. A bonus at the rate of 120% will be added to your account, up to a maximum of ৳5,000. Example: if you deposit ৳1,000 you will receive a ৳1,200 bonus and your total balance will be ৳2,200. To withdraw this bonus, you must wager the bonus amount 15 times (i.e. ৳1,200 × 15 = ৳18,000 wagering must be completed).
For js9 bonus wagering, slot games, all games in the slots section, and casino games are generally counted. However, some games contribute in full and some only partially. To find out the exact list, contact the js9 support team via live chat — they can give you the correct information in English.
To withdraw while a bonus is active, you must first cancel the bonus. Cancelling the bonus will remove the bonus balance and any winnings earned from the bonus — only the original deposit amount will remain. Before cancelling, read js9's terms and conditions carefully and ask the support team if needed.
Along with the welcome bonus, js9 has several regular offers: js9 Weekly Reload Joy (up to 30% up to ৳3,000, wagering 18x), js9 Slot Festival Bonus (up to 50% up to ৳5,000), js9 Cricket Deposit Bonanza (up to 40% up to ৳4,000), js9 Birthday Special Reward (up to ৳1,500) and js9 Refer a Friend Gift (up to ৳2,000). Each offer has its own terms.
The js9 Slot Festival Bonus offers up to ৳5,000 at a rate of 50%, with a wagering requirement of 20x. Example: if you deposit ৳2,000 you will receive a ৳1,000 bonus, and the wagering to complete is ৳1,000 × 20 = ৳20,000. This bonus is available once per week when you deposit for slot games only.
Support
Contact and Support
The js9 support team is available 24 hours a day, seven days a week to assist in both English and Bengali.
js9 offers two support channels: 24/7 live chat and email support. Live chat can be used directly from any page on the site. For complex issues, it is convenient to write in detail by email — both channels respond in English.
Yes. The js9 support team responds in both English and Bengali, keeping Bangladeshi players in mind. If you describe any problem in Bengali, the support representative will reply in Bengali.
For a faster resolution, have the following information ready in advance: your registered username or mobile number, a description of when and how the problem occurred, the transaction reference number for deposit or withdrawal issues, and a screenshot if applicable. This will help the support team resolve the issue quickly.
Absolutely. js9's live chat support is available 24 hours a day, seven days a week — you can get help at night, early morning, or on holidays. If you run into any betting-related issue during a BPL or T20 World Cup match, you can get immediate assistance.
js9 tries to respond to email support quickly, but the response time depends on the complexity of the request. For urgent matters, using live chat directly is the best option for a fast resolution.
Payment
How to deposit money
Learn in detail about the process and limits for depositing at js9 via bKash, Nagad, Rocket or bank transfer.
Log in to js9 and select bKash from the deposit menu. Make the payment from bKash to the number shown and submit the transaction reference number on the site. The balance should update within a few minutes. To deposit safely, always access your account from the js9 login page.
The minimum deposit amount at js9 is ৳500 for all methods (bKash, Nagad, Rocket, bank transfer). This limit applies to all types of deposits — you must deposit at least ৳500 when claiming the welcome bonus as well.
Yes, the process is essentially the same. Log in to js9, select Nagad under the deposit option, send money from Nagad to the number shown, and confirm with the reference number. Once the deposit is successful, the balance will be added to your account.
js9 does not add any extra charge on deposits itself. However, your mobile banking provider (such as bKash or Nagad) may charge a send money fee according to their own rules — that is outside js9's control.
Bank transfer processing time may be longer compared to mobile banking. Transfers from major banks such as Dutch-Bangla Bank, BRAC Bank or Islami Bank generally go through within a business day. If it takes longer, contact live chat with the transaction slip.
Yes, you can withdraw from js9 via bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳500. Withdrawal requests are usually processed within 5 to 30 minutes.
Security
Account Verification
Account verification is mandatory at js9. This process is essential to keep your information secure and to confirm payments. Verification also helps you follow the responsible gaming rules.
To verify your account at js9, you generally need a clear photo or scanned copy of your National ID (NID). A passport or driving licence may also be accepted. Make sure the photo of the document is clear, shows the full document, and is not expired.
Yes, this is very important. The name given at the time of registration on js9 must match exactly with the name registered on your National ID, bKash, or Nagad. If the names do not match, verification may be rejected and withdrawals may be blocked.
js9 stores users' personal information securely with SSL encryption. ID information is used only for verification purposes and is not shared with third parties. Read the privacy policy for more details.
At js9, account verification is generally required to withdraw larger amounts. Without verification, withdrawal requests may be held up or cancelled. It is therefore wise to complete verification as soon as you open your account.
The main purpose of account verification is to ensure the security of your account. It confirms that the account is being operated by its actual owner, so no one can make unauthorised withdrawals from your account. It is also part of js9's 21+ age verification policy.
Yes. Account verification is required to claim the js9 birthday bonus (up to ৳1,500, wagering 10x). This bonus is available once a year during your birthday month. If your account is not verified, you will not be able to receive this offer.
Still have questions?
If you did not find the answer to your question in this FAQ, the js9 support team is always available. Talk to us in Bengali — we will help.
24/7 Live Chat
Use the chat button at the bottom right of any page on the site to speak directly in Bengali.
Email Support
For detailed issues, write to us by email — the js9 team responds in both Bengali and English.