js9 Privacy Policy
This document clearly explains how your personal information is collected, what it is used for, and how it is kept safe when you use js9bet.cam.
js9bet.cam ("js9", "we", "us") has prepared this privacy policy to ensure the protection of personal information of users in Bangladesh. Please read this document carefully before registering on the platform or using any service. If you do not agree with this policy, you are requested to refrain from using the site's services. Alongside this policy, reading js9's Terms and Conditions is also mandatory, as both documents together form the overall basis of our relationship with users.
Table of Contents
1 What Information We Collect
From opening an account on js9 to every transaction, certain information is collected at various stages. Details are provided below.
1.1 Information You Provide Directly
Information you provide yourself during registration or when using services includes:
- Full name and date of birth
- Email address and mobile number
- Preferred currency and language
- Copy of national ID card or passport for identity verification
- Payment details for deposits and withdrawals (bKash, Nagad, Rocket or bank account)
1.2 Automatically Collected Information
When you use the js9 site or app, certain technical information is recorded automatically:
- IP address and device type
- Browser type and operating system
- Time of site access, pages visited and session duration
- Referral URL (which site or link you came from)
1.3 Transaction and Gaming-Related Information
Records of every deposit, withdrawal, bet and game session are automatically stored in our system. This information is used to verify account security and identify suspicious activity.
2 Purpose of Information Use
js9 uses collected information only for specific and legitimate purposes. The purpose of any use of information must be clear to us before it is used.
2.1 Service Operation and Improvement
- Creating, verifying and managing accounts
- Processing deposits and withdrawals
- Providing gaming services, bonuses and promotional offers
- Tracking VIP program and cashback benefits
2.2 Security and Fraud Prevention
- Detecting unauthorised access to accounts
- Monitoring to prevent money laundering and financial fraud
- Identifying use of multiple accounts or bots
2.3 Customer Support
Your account history and communication records are used to provide quick and accurate help through our 24/7 live chat and email support.
2.4 Personalised Experience
This information may be used to send relevant offers, game recommendations and communications based on your gaming habits and preferences.
3 Cookie and Tracking Technologies
The js9 website uses cookies and similar technologies to maintain site functionality and improve the user experience.
3.1 Types of Cookies
- Essential Cookies: Required to keep login sessions active and for security verification.
- Analytics Cookies: To understand which pages of the site are used most.
- Preference Cookies: To remember language, theme or other settings.
3.2 Cookie Control
You can disable or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some core features of the site to stop working.
4 Information Sharing and Disclosure
js9 never sells your personal information or shares it with third parties for marketing purposes. There are limited circumstances where sharing information may be necessary.
4.1 Service Provider Partners
Only the information necessary to carry out services is shared with payment processors (bKash, Nagad, Rocket, bank transfer), game software providers and technology service providers. These partners are bound by strict confidentiality agreements and may not use the information they receive for any other purpose.
4.2 Legal Obligations
Information may be provided in response to a lawful request from law enforcement agencies, courts or government authorities in Bangladesh. In such cases, we will provide only the information requested, nothing more.
4.3 Business Restructuring
In the event of a company merger, acquisition or asset transfer, user information may be transferred to the new entity. Users will be notified in advance in such situations and their information will remain protected under this policy.
5 Information Storage and Security
js9 has put measures in place at both the technical and administrative levels to protect user information.
5.1 Technical Protection
- SSL Encryption: All data transmitted between the site and servers is encrypted.
- Password Hashing: Stored passwords are never kept in a directly readable form.
- Firewall and intrusion-detection systems are active at all times.
- Regular security audits are conducted.
5.2 Data Retention Period
All information is retained while the account is active. Even after an account is closed, certain information may be kept for a defined period for legal and financial record-keeping purposes. After that period, the information is securely deleted.
5.3 Response to a Data Breach
If user information is compromised for any reason, js9 will notify the affected users as quickly as possible and take the necessary steps to minimise harm.
6 User Rights
Every js9 member has certain fundamental rights over their own information, which we respect.
6.1 Right to Access Information
If you want to know what information js9 holds about you, send a request by email. We will respond within the designated timeframe after verification.
6.2 Right to Correct Information
If any information in your profile is incorrect, you can submit a correction request through our support channels.
6.3 Right to Delete Information
If you request permanent account closure, information that does not need to be retained by law will be deleted. Financial transaction records must be kept for a defined period by law.
6.4 Right to Opt Out of Marketing Communications
If you do not want to receive promotional emails or messages, let us know through support at any time — we will act immediately. However, important account-related messages (transaction confirmations, security alerts) cannot be turned off.
7 Third-Party Services and Links
The js9 platform integrates several third-party services for running game software — such as Pragmatic Play, PG Soft, JILI, Evolution and other recognised game developers. These organisations have their own privacy policies and may process limited data for the operation of their software.
Payment gateways such as bKash, Nagad or Rocket follow their own privacy and security policies. When you access their platform during a transaction, their own terms apply beyond js9's policy.
js9 is not responsible for the data practices of these third parties, but we only work with verified and trusted partners.
8 Protection of Minors
All casino and betting activities on js9 are for users aged 21 and above only. Age verification is in place at registration and identity documents may be requested in suspicious cases.
We never knowingly collect information from anyone under the age of 21. If an underage account comes to our attention, it will be closed immediately and the associated information will be deleted.
9 Policy Changes
js9 may update this privacy policy from time to time due to changes in services or legal requirements. If any significant change is made, users will be notified in advance by registered email or through the site.
Continued use of the site after changes will be taken as your acceptance of the new policy. It is therefore recommended that you re-read this page after any update.
Alongside this policy, learn more about js9 on our about page, where details about the platform's values and goals are provided.
10 Contact
If you have any questions, complaints or information-related requests regarding this privacy policy, please contact us directly:
- Live Chat: Active 24/7, support available in Bengali and English.
- Email: [email protected]
We aim to resolve data protection or privacy-related complaints as quickly as possible and within a maximum of 30 working days. You can also read our FAQ section for details on various services and restrictions.